Player support
Help with all games published by Biolab Games Ltd, including purchases and saved progress.
Contact us
Tell us the title and version you’re playing, your device model, operating system version, and what happened. If you can, include steps to reproduce the problem and a screenshot.
For a purchase problem, include the store and order ID if available. Please don’t send passwords, full card details, or your entire save file unless we ask for it.
Common questions
How do rewarded adverts work?
In titles offering rewarded adverts, you choose when to watch an advert for a reward. Rewards and cooldowns vary by title. If an advert is unavailable, try again later and check your internet connection.
Can I play without cloud saving?
Local and cloud-saving options vary by title. Check the relevant settings for available save and synchronisation controls, or contact us with the title you’re playing. Switching off cloud sync does not delete an existing cloud save.
How do I restore a purchase?
Use the same store account that made the purchase and look for a Restore purchases option where offered. Permanent purchases and consumable items restore differently; consumed packs are not re-granted by restoring purchases. Contact us with the title and order ID if something is missing.
How do I request a refund?
For Google Play purchases, read Google Play’s refund guidance. You can also contact us with the title, store, order ID, and a description of the issue. Refund eligibility depends on the purchase and applicable rules.
Does resetting progress delete all my data?
Reset behaviour varies by title and may preserve purchases, currency, or other records. A reset is not necessarily a complete data-deletion tool. See data deletion for local storage, cloud data, and privacy requests.